Perfect selection for the most particular small business.
With the business security of available competent Helpdesk and Onsite support staff. Within six hours of your received call we have solved or are solving your issue. This is a certified choice for companies whom have tried small local companies whom just cannot offer you the professionalism your issues deserve.
Remote Support (solved within 6 hours)
Errands booked to the Helpdesk during office hours (8.00-5.00, Monday-Friday) via Telephone or Email are solved within the contracted period of time. Upon registration time, IT-Dept starts the clock. This matched with the urgency of each issue, is responded to and resolved.
GUARANTEE: We guarantee to abide by our Service Level promise and solve the problems in the agreed time. If we do not meet our stipulated time, we will reduce your monthly invoice by 15%
Onsite “Health Check”, 1 per month, 8 hours per visit
Proactive support and Errand follow-up are taken during these pre-scheduled visits. Consider this a house call for the doctor to do a check up and follow-up on any open items which where booked during the week. Using our experience we have compiled a check list which once reviewed support or consistent worry free pledge. Common issues are typically resolved within these visits.
Cost Free IT-support, 4 hours per month
Once per month IT-Dept opens its Helpdesk for personal or private technical issues for your companies employees. We try to resolve common issues which local companies charge hundreds of dollars to complete. Consider this a company perk on the third Thursday on every month from 4:00pm to 8:00pm. Call us with your most extraordinary issue, and let us solve it.
Support Calls to Helpdesk, 20 per month
The Helpdesk registers and attempts to resolve all issues it receives via Telephone or Email. We process all IT related questions, problems or orders within our pledged period of time. Following, if the errand cannot be resolved via remote support within a reasonable period of time, the errand is re-assigned to a Service Consultant which must resolve onsite. The customer has the option to prioritize these issues which helps us adjust the urgency and response time. If the call or request is transferred to Onsite or Emergency, the call is not charged, however re-allocated to Onsite support. Extra support calls to helpdesk are charged at $35 per call.
IT-Strategy and Improvement Analysis, 1 time per year
Advice and Development of your IT Strategy coupled directly to business goals. IT-Dept will review all relevant material and cost reviews, to generate a complete document which provides IT Policy, Problem Management and Anticipation Plans and your own Security Policies. This document is useful for Insurance Reviews, HIPAA compliance, and even towards ISO certifications.
Automatic Inventory and License Management
Less wondering exactly what you have purchase or who has what software installed. IT-Dept will inventory all Hardware and Software within your company’s network. By doing this you can save on unnecessary license and hardware expenses, by reusing what you currently own. Useful for booked inventory comparison and future purchase requests.
Plus, all Standard Services
Included are all the base products, and services which in concert with the above allow for a strong, world class IT-Dept.
Download Premium Plus Package Brochure
