The concern for your business, Is our only reason to be in business.

There is more than a promise when you purchase our services. IT-Dept takes this seriously and has built its company around a vision of Quality Responsibility. Below we can outline some key techniques we have enabled to check, re-check and self audit ourselves.

3 Ring Answer
Nothing is more discouraging than not being able to get help when you really need it. Imagine calling 911 and being put on hold, or being transferred to many different persons all before even relating your issue.

We don’t like that, so why would we do it to you – Our Customer. At IT-Dept we quality audit our incoming responses based on (a) When we answer – How many rings before our Helpdesk answers (b) Humans – We do not believe in the use of Automated support systems. We think you deserve to speak with someone whom can help you NOW and (c) A technical person to immediately help you, not place you on hold and attempt at finding the best available technical person. This only delays the support making you more frustrated

On Site – Competence Check List
Monthly IT-Dept inspect each other in an attempt to confirm what we do is World Class technical support. As promised we come on site as scheduled. However sometimes we need to check on ourselves that we are doing The Best we can. To do this, once per month IT-Dept will schedule another consultant to attend during the regular scheduled visit, and review the work that has been completed. Perhaps never finding fault, but on occasion finding a better way to do something, or.



Certified
We do not send anyone to our customers. They must be the best of the best, and that means technical capabilities among the least. We have typical testing which all Service Consultants must graduate from internally before becoming a fully vested ITA Consultant. Maintaining a standard is our goal regardless of our companies growth and profits. Customer Quality is First;

Guarantee’s
We are proud of our company, and believe in ourselves. With this we must stand behind our words and guarantee what it is we preach.

Each of our subscriptions comes with its own guarantee and promise to you. Please review your monthly Errand Reports and find where we can improve, it means better quality to you, and often an immediate savings with credits or refunds where we have failed your expectations.

Quality Reports March 2006